David Keppler started in the trades, working as an HVAC installation and repair contractor before moving to the claims-desk side of the industry. He spent his second career, twelve years, as a warranty claims adjuster in the appliance and home warranty market before leaving to cover the sector independently. The combination matters: he has seen both what fails in the field and how the policy language treats that failure when a homeowner files. He has processed somewhere north of four thousand warranty claims across three employers, which gave him opinions about the difference between a well-written contract and the other kind.
He writes The Warrantyist because most people reading a warranty contract for the first time need someone in their corner who has read a thousand of them and has also wrenched on the equipment those contracts cover. The column format (Ask the Warrantyist) exists so readers can send the specific situation they are in and get a specific answer back.