David Keppler spent twelve years as a claims adjuster in the appliance and home warranty industry before leaving to cover the sector independently. He has processed somewhere north of four thousand warranty claims across three employers, which gave him opinions about the difference between a well-written contract and the other kind.
He writes The Warrantyist because most people reading a warranty contract for the first time need someone in their corner who has read a thousand of them. The column format (Ask the Warrantyist) exists so readers can send the specific situation they are in and get a specific answer back.