Warranties are promises. We report on who keeps them.
Glossary

The Warrantyist Glossary

2 terms a homeowner will run into when they read a warranty contract or talk to a claims rep. Each entry is a short read.

Billing

  • Service fee A flat dollar amount, billed by the warranty company to the homeowner each time a contractor is dispatched to look at a covered system or appliance, regardless of whether anything is repaired.
  • Trade call fee An older industry name for the service fee. A flat charge billed each time a contractor is dispatched, named after the trade (plumbing, HVAC, electrical) the contractor practices, rather than after the visit itself.